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How To: Provide great customer service to your customers

In a bad economic environment, providing a great customer service experience is even more important than normal. Word of that great experience will spread via Twitter and Youtube, helping your business attract buzz without requiring it to spend cash on marketing. This video features a business technology expert explaining how to create a "wow" experience for your customers and use the ability to do so to improve your business.

How To: Use the Customer Portal feature in Axosoft OnTime 2008

OnTime 2008 Customer Portal enables you to invite customers and 3rd parties into the development conversation. Through controlled access they can submit bugs, feature requests and request help by intitiating their own support tickets. This installment from Axosoft's own series of video tutorials on the OnTime Project Management Suite will show you the power of Customer Portal.

How To: Improve your company's customer service

If you own your own business, no matter how efficient it is, you probably field complaints from customers. Dealing with these complaints, and using the information therein to improve your company, can be stressful and challenging. This video features a business expert outlining some simple advice for ways that you can improve the efficiency of you customer support process.

How To: A Guide to Downloading Console Games Online

In last week's guide, we covered the best places to purchase digital copies of computer games online. This week we'll cover another type of downloadable content: those available for video game consoles. Every major console out today either has or plans to have a DLC platform, but which one is the best? If you don't like leaving your house and want to play console video games, which console should you get? Below I will break down what the online marketplace offers so you can decide which conso...

How To: Develop a competitive advantage

In this video, we learn how to develop a competitive advantage. A competitive advantage answers the question "what are you best at." You just need to better than your competitors at what you do in delivering value to your customers. Think about why your customers buy products from you. If you have the competitive advantage clearly identified, it will get you the customers that you want and keep the customers that you have. Put the competitive advantage together by thinking about the company n...

How To: Use the Helghast StA-14 rifle in Killzone 2

Killzone 2 is the latest iteration of one of the Playstation 3's only reputable exclusive series. It's a great shooter, and has many guns that are well-balanced and each offer distinct advantages. If you want to master the game, you'd better know how to use each one properly. This video will teach you everything you need to know about the Helghast StA-14 rifle, a semi-automatic but powerful rifle for medium-range combat.

How To: Diagnose and treat hemorrhoids

Around half the UK population will develop piles at some point in their life. In this exclusive guide, Dr Jessen explains the causes of hemorrhoids and dispels some myths along the way. He also discusses treatment options – from over-the-counter creams to surgery – and advises on the best way to prevent piles occurring in the first place. Watch this video tutorial and learn how to diagnose and treat hemorrhoids.

How To: Create your own audio podcast

Podcasting has become the radio phenomenon of the modern age. Kevin Rose and Dan Huard explain why podcasting is so popular and they show how to set up a basic podcast environment from the hardware you'll need to the uploading process. Also, get an exclusive look into Leo Laporte's (of This Week in Tech fame) advanced podcast studio!

How To: Utilize iPhone "freemium" strategies to profit

With the spread of smartphones and free online games, the "Freemium" model of product distribution and monetization has become prevalent over the last several years. At it's essence, it is handing out software products for free and then allowing customers to pay for in-software services using microtransactions. This video features some businessmen who do business in iPhone apps discussing how they use "Freemium" systems in their apps to make the most money possible while providing great servi...

How To: Find your public IP address & use dynamic DNS

In this video from apexcctv we learn how to find your public IP address and then use dynamic DNS to keep it updated in regards to your security needs. If you go to Whatismyip.com you will see your IP address. You can also go to Google and search for "find my IP address." A service called Dynamic DNS keeps track of your customers IP address. It will map a name to an IP address. Static DNS entries do not change. To set up DNS you can go to CCTV tutorials on the ApexCCTV website. You should set ...

How To: Send the exclusive gifts from FarmVille (11/27/09)

This video tutorial shows how to send exclusive gifts in FarmVille (11/27/10). Sending gifts to your friends is one of the many ways that FarmVille helps you stay connected to people on Facebook. This video will teach you how to send the FarmVille.com exclusive gifts in Facebook, which normally isn't possible. Show your love for your friends by sending them the best gifts possible!

How To: Get your official SAT score from College Board online

The SATs are a very valuable college entrance test and could determine if you're accepted or denied to your favorite university. So, once you've learned to ace the SATs and have already taken your test, get your scores as soon as they're out! Don't sit in dreaded anticipation— go to College Board and get your SAT test results now!

How To: Create a website and improve web presence

When you need a website to showcase your product or service, it can be quite confusing. Follow these easy steps to gather everything you need to have a successful website. Start your search for a domain name in the domain name registrar. (Example: www.companyname.com) Rent space from a hosting company to hold the files for your website. Set up an email account for your company. Create the content for your website (example: products, prices, services, etc). Get internet security to protect sen...

News: Verizon Caves to Demand for Unlimited Data Plans, Makes Customers Happy

Verizon has long been king in the wireless provider market, but recently it has had to step up its game in the data department. A limited data plan — with supposedly superior service — was no longer cutting it for customers. Many of whom left to take up the sweet, sweet offers of competitors like Sprint and T-Mobile. This past fiscal year, Verizon had a net loss of customers in the first quarter. Something that has never happened to them before.

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