In a bad economic environment, providing a great customer service experience is even more important than normal. Word of that great experience will spread via Twitter and Youtube, helping your business attract buzz without requiring it to spend cash on marketing. This video features a business technology expert explaining how to create a "wow" experience for your customers and use the ability to do so to improve your business.
Need some help figuring out how to utilize the Alchemy feature when selling things on Etsy? This brief video tutorial from the folks at Butterscotch will teach you everything you need to know. For more information, including detailed, step-by-step instructions, and to get started using Alchemy yourself, take a look.
Follow along through the creation of a fictitious customer portal to learn about master pages, themes, membership, roles, site navigation, user profiles, and the Web Site Administration Tool in this ASP.Net video tutorial.
Improve your customer service by mastering the ABCs of customer service--attitude, business knowledge, and customer-oriented customer service--with expert training tips in this free online customer service training video series.
Learn how to deal with tough and abusive customers and how to enact good customer service with expert retail sales management advice in this free online customer service video series.
OnTime 2008 Customer Portal enables you to invite customers and 3rd parties into the development conversation. Through controlled access they can submit bugs, feature requests and request help by intitiating their own support tickets. This installment from Axosoft's own series of video tutorials on the OnTime Project Management Suite will show you the power of Customer Portal.
If you own your own business, no matter how efficient it is, you probably field complaints from customers. Dealing with these complaints, and using the information therein to improve your company, can be stressful and challenging. This video features a business expert outlining some simple advice for ways that you can improve the efficiency of you customer support process.
In this clip, you'll learn how to create email web forms with Adobe Dreamweaver CS5. Whether you're new to Adobe's popular WYSIWYG HTML editor or a seasoned web development professional just looking to better acquaint yourself with the CS5 workflow, you're sure to be well served by this video tutorial. For more information, include detailed, step-by-step instructions, watch this free video guide.
In this episode of Gopher Haul you'll learn how to get new customers for your lawn care business and new ways to distribute business flyers.
Verizon has long been king in the wireless provider market, but recently it has had to step up its game in the data department. A limited data plan — with supposedly superior service — was no longer cutting it for customers. Many of whom left to take up the sweet, sweet offers of competitors like Sprint and T-Mobile. This past fiscal year, Verizon had a net loss of customers in the first quarter. Something that has never happened to them before.
Apple made headlines last month when it announced it would acquire the popular application Workflow. Now, the company should be making waves again with the news that they will reimburse customers who purchased the app.
It seems like there's a cyber security scare every day. Consumers are growing increasingly concerned about the safety of their accounts, and they have reason to be. Hackers will maliciously attack you anywhere — and we mean anywhere — they can to get your private information.
T-Mobile's credit-checking system was recently hacked, and this one is about as bad as it gets. The names of 15 million customers, their date of birth and social security number, as well as driver's license numbers and additional information was illegally accessed, meaning the potential for identity theft here is huge.
Don't look now, but stock photo mega-site Shutterstock may have the most extensive library of augmented reality content available.
While many have their own strong opinions on Apple and their products, few have complaints about the way they embrace accessibility. Apple typically finds ways to make products functional to all customers, regardless of their situation. This philosophy can be seen in Apple's partnership with Cochlear, as the two develop a new cochlear implant sound processor for iPhone.
Customer service just got a lot more interesting. Construction equipment manufacturer Caterpillar just announced official availability of what they're calling the CAT LIVESHARE solution to customer support, which builds augmented reality capabilities into the platform.
After Vuzix's scorching hot week at CES, the future of AR is so bright, we have to wear (smart) shades. Luckily, Vuzix is making it easier for consumers to grab a pair.
A few years ago, the Hilton hotel group unrolled the Digital Key, a feature of the Hilton Honors app that allows you to unlock your hotel room with your smartphone.
It looks like it's cuffing season for AR hardware makers and telecommunications corporations. With AT&T aligned with Magic Leap as its exclusive wireless retailer on the high-end AR side, Verizon has also reached a master reseller agreement with Vuzix, according to a filing with the Securities Exchange Commission.
IKEA can help customers determine if a couch fits in their living room, but who is going to help them figure out if their new SUV will fit in the garage?
How can something get more free than free? Well, in the case of Twitter, Virgin Mobile found a way with its newest promotion. If you have a 4G plan with Virgin Mobile, you can now access Twitter from your smartphone without it counting towards your monthly data allowance.
We've been expecting the latest Android Pie update for current Samsung flagships like the Galaxy S9 and Note 9 for some time now, but Samsung's running behind schedule in the United States. Thankfully, it appears that One UI has finally started rolling out for some lucky S9 owners.
When it comes to augmented reality wearables, it's currently an enterprise world. As such, Magic Leap's latest Lumin updates are centered on features that appeal to enterprise customers. And Epson and Spinar are joining forces with a solution for distributed workforces.
A year and change into its shift towards enterprise customers, Magic Leap has updated Lumin OS and the corresponding Lumin SDK with some key prerequisites for the business sector.
The COVID-19 pandemic forced many businesses into remote work models, whether they were ready or not, making Zoom a household (or home office) name for its video conferencing service.
Hello and Welcome back to another How-To on the Xbox Community Ambassadors World! In this How-To, I am going to tell you and kinda show you how to deal with or avoid angry Xbox Customers.
Nvidia's decades-long development of graphics processor units (GPU) for PCs has given it a major leg up in the driverless space.
The roll-out of T-Mobile's hotly anticipated 'Digits' service is now underway. For those unfamiliar with what could be the un-carrier's next killer app, 'Digits' is basically a combination of Google Voice and AT&T NumberSync. With it, T-Mobile customers can use their number across any phone, tablet, wearable, or PC. That means you can give out your phone number and answer the call on any device you like.
Those of us with modern smartphones know that 4G LTE networks have provided us with a phenomenal experience. One light years beyond what we had access to before. For some time, AT&T has been teasing its dive into the next iteration of network speeds, agonizingly doing so without any specific dates for when they would actually deliver. But today, AT&T confirmed what they call the "5G Evolution," and it's available now.
After years of false rumors and abandoned hopes, the day has finally come. Verizon Wireless is finally getting the Apple iPhone!
New to eBay? Don't worry, setting up an account and buying and selling doesn't take that much effort at all. Everyone who has an Internet connection has at one point come across eBay, to find the perfect gift for their loved ones, to find the cheapest deals on plasma televisions and computers, or to get rid of their dusty, old record album collection in their web store.
If you've ever had to call a large communications company with a customer service issue, you've most likely experienced the hopelessly not-at-all helpful operator from hell. Thanks to a program on VRT Belgium, you can now experience a small sense of vengeance for tortured customers everywhere.
Expensive hotels are frequented by business travelers who charge everything to their companies, and therefore don't care about the cost of incidentals.
As reported by Android Geeks, the Verizon variant of the Samsung Galaxy S4 will finally see its update to Android 4.4 KitKat. Based on the leaked image of an internal Verizon document, the update (OTA) will be released on May 2nd. This comes about two months after all other U.S. variants have seen their much maligned update, including AT&T, Sprint, and T-Mobile.
For accepting payments on the go, try out the Square payment system. Square allows you to take your customer's credit cards as payment when selling your products out of food trucks, at events, or door-to-door. This guide will show you how to use Square to charge customers using their credit cards.
In this video, we learn how to develop a competitive advantage. A competitive advantage answers the question "what are you best at." You just need to better than your competitors at what you do in delivering value to your customers. Think about why your customers buy products from you. If you have the competitive advantage clearly identified, it will get you the customers that you want and keep the customers that you have. Put the competitive advantage together by thinking about the company n...
Apple has billed ARKit as a means to turn millions of iPhones and iPads into augmented reality devices. The refrain is similar for Kaon Interactive, a developer of product catalog apps for businesses.
Lowe's Home Improvement laid another brick in their augmented reality foundation with today's announcement of a new app for Tango-enabled smartphones.
With the spread of smartphones and free online games, the "Freemium" model of product distribution and monetization has become prevalent over the last several years. At it's essence, it is handing out software products for free and then allowing customers to pay for in-software services using microtransactions. This video features some businessmen who do business in iPhone apps discussing how they use "Freemium" systems in their apps to make the most money possible while providing great servi...
In this video from apexcctv we learn how to find your public IP address and then use dynamic DNS to keep it updated in regards to your security needs. If you go to Whatismyip.com you will see your IP address. You can also go to Google and search for "find my IP address." A service called Dynamic DNS keeps track of your customers IP address. It will map a name to an IP address. Static DNS entries do not change. To set up DNS you can go to CCTV tutorials on the ApexCCTV website. You should set ...
