In a bad economic environment, providing a great customer service experience is even more important than normal. Word of that great experience will spread via Twitter and Youtube, helping your business attract buzz without requiring it to spend cash on marketing. This video features a business technology expert explaining how to create a "wow" experience for your customers and use the ability to do so to improve your business.
Improve your customer service by mastering the ABCs of customer service--attitude, business knowledge, and customer-oriented customer service--with expert training tips in this free online customer service training video series.
If you own your own business, no matter how efficient it is, you probably field complaints from customers. Dealing with these complaints, and using the information therein to improve your company, can be stressful and challenging. This video features a business expert outlining some simple advice for ways that you can improve the efficiency of you customer support process.
New to eBay? Don't worry, setting up an account and buying and selling doesn't take that much effort at all. Everyone who has an Internet connection has at one point come across eBay, to find the perfect gift for their loved ones, to find the cheapest deals on plasma televisions and computers, or to get rid of their dusty, old record album collection in their web store.
If you've ever had to call a large communications company with a customer service issue, you've most likely experienced the hopelessly not-at-all helpful operator from hell. Thanks to a program on VRT Belgium, you can now experience a small sense of vengeance for tortured customers everywhere.
With the spread of smartphones and free online games, the "Freemium" model of product distribution and monetization has become prevalent over the last several years. At it's essence, it is handing out software products for free and then allowing customers to pay for in-software services using microtransactions. This video features some businessmen who do business in iPhone apps discussing how they use "Freemium" systems in their apps to make the most money possible while providing great servi...
Learn how to deal with tough and abusive customers and how to enact good customer service with expert retail sales management advice in this free online customer service video series.
When you need a website to showcase your product or service, it can be quite confusing. Follow these easy steps to gather everything you need to have a successful website. Start your search for a domain name in the domain name registrar. (Example: www.companyname.com) Rent space from a hosting company to hold the files for your website. Set up an email account for your company. Create the content for your website (example: products, prices, services, etc). Get internet security to protect sen...
The SATs are a very valuable college entrance test and could determine if you're accepted or denied to your favorite university. So, once you've learned to ace the SATs and have already taken your test, get your scores as soon as they're out! Don't sit in dreaded anticipation— go to College Board and get your SAT test results now!
T-Mobile continues to make waves in the U.S. wireless market behind CEO John Legere's UnCarrier program. At the latest installment in a series of industry-challenging announcements, Uncarrier 5.0 unveiled Test Drive. The new program is set to allow would-be customers to try out the "latest generation" iPhone for seven days on T-Mobile's network without any financial commitments.
For quite some time, Netflix and Verizon have been duking it out, and it seems that things have just a little saltier between the two:
In a era where cyber security is becoming increasingly important, Comcast has decided to use its customers' routers to provide hotspot access to the public. A new program, outlined by Dwight Silverman over on the Houston Chronicle website, seeks to provide Xfinity customers with city-wide Wi-Fi hotspots by using, well...other customers' wireless routers.
Cell phone contracts might seem iron-clad, but loopholes may let you get out of your plan without paying a dime.
The list of HoloLens applications continues to grow as more companies discover ways to enhance their operations using augmented reality. Air New Zealand is the latest to show interest in the technology, demonstrating their vision for AR in a new concept video.
Verizon has long been king in the wireless provider market, but recently it has had to step up its game in the data department. A limited data plan — with supposedly superior service — was no longer cutting it for customers. Many of whom left to take up the sweet, sweet offers of competitors like Sprint and T-Mobile. This past fiscal year, Verizon had a net loss of customers in the first quarter. Something that has never happened to them before.
T-Mobile's credit-checking system was recently hacked, and this one is about as bad as it gets. The names of 15 million customers, their date of birth and social security number, as well as driver's license numbers and additional information was illegally accessed, meaning the potential for identity theft here is huge.
Getting on the phone for customer service can be extremely frustrating. First you've got to find the correct phone number for your region (good luck trying to get customer service from a sales department), then you have to listen to the annoying automated system to navigate your way to the department you want. More often than not, you'll be stuck with some elevator music while you wait to speak to an actual human.
In this video from apexcctv we learn how to find your public IP address and then use dynamic DNS to keep it updated in regards to your security needs. If you go to Whatismyip.com you will see your IP address. You can also go to Google and search for "find my IP address." A service called Dynamic DNS keeps track of your customers IP address. It will map a name to an IP address. Static DNS entries do not change. To set up DNS you can go to CCTV tutorials on the ApexCCTV website. You should set ...
Google dropped its opposition to T-Mobile's Binge On service due to some favorable policy changes at the magenta carrier. From now on, YouTube and Google Play Movies will happily work with the feature. Binge On rolled out late last year, allowing many customers to receive unlimited video streaming at 480p. That's not a great offer if you care about video quality, but it's nice if you want to save money.
The common thread between this week's Brief Reality stories is that augmented reality is beginning to prove its worth as a technology that improves workflows and processes. From customer service to healthcare to manufacturing, augmented reality is helping companies improve productivity.
When stories are told about people in need, the ones with happy endings include the details of someone that produced an action that caused the people in need to be better off than before. Do we have to wait for the identification of a need? Could we on purpose just plan to present products and services that cause our customers and client to see an improvement in their circumstances just because of the business interchange with an owner manager of purpose? The fair exchange of products or serv...
Businesses that have adopted enterprise-grade wearables for their workforces now have a new option among the multitude of AR productivity apps that can help their team members communicate in AR.
Although the Magic Leap One: Creators Edition is currently officially available in only six US cities, those living outside of Magic Leap's designed US cities now have a roundabout way to order the device.
If you own a Porsche, there's a good chance you're interested in two things: speed and quality. Porsche Cars North America wants to extend that experience from the driver's seat to the service center.
For $100 each year (unless you used Faisal's workaround to save yourself twenty bucks), Amazon Prime membership gives you access to all the best that Amazon has to offer. From free 2-day shipping to Prime Instant Video, there's a lot to like about the service.
Ford's new SYNC system makes it easy to receive personalized alerts, including weather, news, and sports alerts… hands free! You only have to go to your owner's account online and set your favorite alerts for your SYNC system. Then just press the Voice button and select your service.
According to multiple users on Reddit, the Pixel and Pixel XL's camera can have some serious auto-focus issues if you're using a certain type of case with Google's new flagships. When the problem occurs, your camera app will refuse to settle on a focus point, making almost everything in the frame blurry. Redditor HeshoMike uploaded a video of the phenomenon, and you can see it in action here:
Starting up a website can be daunting if you know nothing about web design or setup, but there are some tips to get the right people finding, looking, and returning to your site. A good landing page gives visitors exactly what they are looking for, and converts them from browsers to customers.
Influenced by the growth of augmented and virtual reality technology as well as 3D computer vision, Ericcson Ventures invested in Matterport, whose hardware and software help companies create AR/VR experiences.
A potentially groundbreaking new app targeting retail financial services hopes to bring augmented reality to your local bank and credit union.
It seems like there's a cyber security scare every day. Consumers are growing increasingly concerned about the safety of their accounts, and they have reason to be. Hackers will maliciously attack you anywhere — and we mean anywhere — they can to get your private information.
Virgin Wireless, perhaps best known for Sir Richard Branson and all of his antics, is an affordable cellular option here in the US. Virgin customers can enjoy — if that's the right word for it — Sprint's cellular service, at a discounted rate, however, there are usually some compromises for that. Now, there will be yet another compromise for Virgin customers who don't like iPhones — Virgin will now only carry Apple's phone on their network.
Wegmans recently partnered with Instacart, an online grocery-delivery app, to bring your groceries right to you. The collaboration will begin in the suburbs around Washington, DC, and Wegmans plans to expand to other areas later on.
When was the last time you bought a CD? Most of us listen to music through a number of digital channels—MP3s, Internet streaming services like Pandora and Spotify, and satellite radio, to name just a few.
EggBram walks you though changing background colors in Xara3D and shows where to find the transparency setting. This is a simple walk through in high detail, very visible. Xara has been a part of internet development from the very beginning. Xara one of the original Internet service providers when it came about in the 1990s. Xara does most of its work online and has millions of customers online around the world. Xara Online is a leading edge online web service that gives you solutions for a m...
The Prada cell phone (the LG KE850) is a unique, sophisticated and elegant mobile phone with the first complete advanced touch interface.
A partnership between augmented reality company Zappar and IoT services provider EVRYTHNG will bring AR experiences to consumers while supplying market data to brands.
With the brand new SMS-based ordering service called Magic, anyone with a mobile phone can order whatever they want—really, anything—by sending causal text messages. Who says magic isn't real?
Apple really ate some mud in the media over the iPhone 4's blatant antenna problems, but they're finally trying to make good by offering free problem-solving bumper cases to all of their iPhone 4 customers. Keeping true to their "There's an App for that" slogan, they've made an App that allows you to order the free bumper case that they're promised you right from you iPhone. If you have service that is! This video will show you how to use it and get what you deserve from Apple.
